We are required to follow federal laws related to "know-your-customer" and anti-money laundering requirements. By collecting these documents, we effectively tackle money laundering and scams making sure people are who they say they are in the fight against crime. Any information about your identity is held confidentially and will help stop your identity being used falsely.
The Financial Crimes Enforcement Network and all reporting agency around the world are all involved.
This is not uncommon so no need to worry, particularly if this is your first time sending money on Ping Express.
It is a standard security measure by your bank to protect you.
Some banks may contact you automatically with an automated phone call to ask about the payment. Simply say that you want to allow future payments to Ping Express and then head back to try the payment again. You'll receive an email confirmation when it goes through successfully.
If you haven't already heard from your bank, here’s what you should do:
1. Ring the number on the back of your card
On the back of your debit card you should see a phone number for your bank’s card enquiries department. Give them a call. Some centralised call centres can't see flagged payments so, if needed, be sure to ask for the card services team.
2. Say that you want to be able to make payments to Ping Express
Let them know that you were making a payment to Ping Express and your payment was declined. Explain that you would like to be able to make future payments to Ping Express. They should be able to mark us as an approved merchant on your account while you're on the call.
3. Head back to www.ping-express.com and try your payment again
4. Once a payment is successful you will shortly receive an automated confirmation.